Carlota Top Chalet

Fast Shipping & Professional Packing

Our long-standing relationship with UPS FedEx DHL and other global carriers lets us offer a range of shipping services. Our warehouse staff are trained to pack your goods exactly according to the specifications we provide. Before shipment, all items are thoroughly inspected and securely secured. We deliver to thousands of customers each day across multiple countries. The fact that we are dedicated to becoming the largest online retailer in the World is clear. We have distribution centers as well as warehouses across Europe as well as the USA.

Orders that include more than 1 item are assigned processing periods for each item.

Before shipment, all ordered items will be thoroughly inspected. Most orders are delivered within 48 hours. Expected delivery times are between 3-7 days.

Returns

The inventory is always changing, and not fully managed by us because of the involvement of several entities, including the factory as well as our warehouse. Stocks can be changed at any time. Be aware that it is possible for your order to run out of stock even after you've placed your order.

The policy is 30 days. If 30 days have passed without a trace since the purchase, unfortunately we can't offer you a return or exchange.

In order to be eligible for a refund the item must be unused and in the same state as you received it in. It must also still remain in the original packaging.